Oct 272008

Credit Justice Services continues to receive great media coverage and was recently profiled in the business resource and magazine, FastCompany.com. In his blog, The Outthinker, innovation expert Kaihan Krippendorff examined why CJS has been so successful over the last four years. If you haven’t read the piece yet, I encourage you all to do so:


Kaihan interviewed me for the blog and asked some great questions about my business philosophy and CJS. Most of you operate businesses or work at companies outside of the CJS family, and Kaihan’s insight into CJS’ success can offer you new ideas and innovations that might propel your future projects and businesses.

I suggest that you take a moment and ask yourself the three questions posed in Kaihan’s blog:

1. How can you do good and whom can you help?

I’ve mentioned before my strong belief in community service, but helping others doesn’t have to be outside the work environment. Try to create a situation in which your company or business can benefit from helping others, such as having educational workshops or offering extended hours to be more available to your clients.

2. What would happen if you “opened your gates” and were transparent about how you do things?

We are in the business of people helping people, and by being completely open and honest about fees, process and results, people will flock to your business. Your competitors will be taken by surprise and your customers will share their positive experiences with other potential clients.

3. Who could you coordinate? Are there populations out there that could do more if they coordinated their activities and how could you play a role in coordinating them?

In the work place, make sure your employees are working together and utilizing each other’s strengths to provide better products and services to your customers. Conduct brainstorming sessions and have people share business leads to work more efficiently.
This question doesn’t just have to apply to business but is also a great suggestion for community service. Try to identify a group of people with common goals, organize them and make a difference by working together to implement new ideas and structures to accomplish the objectives.

Douglas Muir, CEO

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